Predictors of Continuance Intention to use E-wallet
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Date
2022
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Abstract
With the advent of advance technology, financial technology particularly digital payment has become phenomenon around the world. This study objective is to study the continuance intention to use e-wallet in Malaysia. This research provides a better understanding on the key factors to e-wallet usage. To integrate e-wallet continuance intention, the unified theory of acceptance and use of technology (UTAUT) and government support were utilized. This study examined the relationship between e-wallet continuance intention and four main variables. This study applied quantitative research method which survey was distributed to 155 participants but only 141 were valid respondents. Partial least squares structural equation modelling (PLS-SEM) via SmartPLS 3 was used to analyse the data collected from 141 respondents who were e-wallet users in Malaysia. The result revealed that performance expectancy, social influence and facilitating condition had significant effect on the continuance intention to use e-wallet. Furthermore, this research found significant effect of government support on the performance expectancy. Due to the data was collected mainly from Malaysia, hence the generalisability of the findings was limited. Besides, the small sample size also limited the opportunity of generalization of the findings. This research findings provides guidelines for effective development of e-wallet platform and support that needed to influence Malaysian to use e-wallet continuously. This study contributed by closing gap of understanding from existing studies by integrating UTAUT and government support. This theory derived from theoretically integrated framework that could be applied to study the continuance intention to use e-wallet from the context of developing countries such as Malaysia.
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Programme: BABS
Course: MAL3003 (PROJECT)
Student ID: BABS2009082